FAQ

At Handymanjoe, we’ve done our best to create a Web site that anticipates and satisfies our customers’ needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 07940133529

 

[CUSTOMER SERVICE]

 

[QUESTION]
1, What areas do you cover?

2, Do you charge callout fee?

3, Do you work late at nights?

4, Do you sing and dance?

5, Why can’t i contact you?

6, Can i recommend you to my friends and family

7, What are your rates?

8, Why haven’t you responded to my text messages enquiries?

[ANSWER]
1, Walthamstow, Leyton, Leytonstone, Wanstead, Forest Gate, Lower Clapton, Hackney.
2, Minimal fee (please phone to ask)
3, Yes, but must be pre arranged and the job must not include drilling or hammering

4, only if you pay me extra and you don’t mind me dancing badly 🙂

5, You have been blocked from contacting me because of time wasting or abusing my services and time.

6, Yes, but please ask me first.

7, I try to keep it as simple and as fair as possible. I charge a flat rate of £50 for the first hour then £25 per hour or part after that. Any materials required, then you can either buy them in advance, (if you need help, call me), or I’ll buy them, give you the receipts, and add the sum to my bill. Obviously, if it’s just a few bits I have in my tool bag anyway like screws or rawlplugs, then you’ll probably get them for free! (PLEASE NOTE, I WILL CHARGE A FEE TO COME TO YOU AGAIN, IF YOU CANCEL AN APPOINTMENT AT SHORT NOTICE.)

8, I don’t respond to text enquiries from people that are not clients, I give time to my clients, am sure you understand.

[SALES]

 

[QUESTION]

 

[ANSWER]

 

[SUPPORT]

 

[QUESTION]

 

[ANSWER]

 

[BILLING]

 

QUESTION
1, What is the payment terms?

 

 

 

ANSWER

 

1, Half labour at start of job, then a quarter half way through the job, then final quarter at end of the job, but materials in full before beginning of job if you want me to get materials, please be aware that we add 15% to cost of materials if we get materials